TERMS & CONDITIONS

STOCK AVAILABILITY

While Summer Prism makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.

 

ORDER CANCELLATION

As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been placed. If you have any problems with your order, please contact hello@summerprism.com as soon as possible. Please be advised that you also have the option to return your order within 14 days of receipt.

 

RETURNS

We at Summer Prism hope you love your new purchase. If not, we will happily accept your return for store credit or a refund subject to the conditions below. Your item(s) can be returned within 14 days of receipt, provided they are unused and in their original condition. If you wish to exchange your item, we can offer an exchange in the form of store credit. Where applicable, promotional codes or valid offers applied on orders will be honoured for store credit.

Sale items can be returned for store credit but are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, this does not qualify it as a sale item unless specified under the terms of the promotion. Items purchased with store credit can be returned for store credit only, including full-priced items. Please note that, in the absence of any fault, returns are not available for any underwear, bodysuits, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.

Store credit can be used to purchase Summer Prism gift vouchers.

All returns or exchanges must be posted to one the below addresses with a copy of our downloadable return/exchange form attached.

SUMMER PRISM RETURNS

My Mail Box 883178

Singapore 919191

 

 Return postage costs will be at your expense, unless the item/s received are faulty or not as ordered. The coverage of return postage costs must be approved by our Customer Care staff prior to return of item(s).

If you believe your item is faulty, please contact our Customer Care at hello@summerprism.com prior to sending it back. We cannot accept liability for an item until it is returned and has been confirmed as faulty.

To download a copy of our return form please click here.

 

All returns are subject to the below conditions:

  • Items must be returned to Summer Prism within 14 days of receipt.
  • Items must be in original condition, with all tags intact. Items soiled with make-up, dirt, food, tanning products or similar will not be accepted.
  • Footwear and eyewear must be accompanied by their original box or case.
  • Please note that, in the absence of any fault, returns are not available for any underwear, bodysuits, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.

What defines faulty?

  • Manufacturing faults.
  • Goods that have been wrongly described.
  • Goods that are different to the goods that you ordered.
  • Goods that do not do what they are supposed to.
  • Goods that have defects that were not obvious or we did not bring to your attention.

If you believe your item may be faulty, please contact Customer Care at hello@summerprism.com as soon as possible after receiving your order.

 

SALES + OFFERS

All offers and promotions are subject to the following conditions, in addition to any conditions specified upon entering the relevant code at checkout:

  • Promotions and sales are available online only
  • Promotions are only applicable to orders over the minimum value threshold specified in the offer
  • Promotions are only applicable to products specified in the offer
  • Where a promotion applies to a particular edit of products, these products can be returned for store credit only (in the absence of any fault)
  • Only one promotion code may be used per order (individual credit notes can be used in conjunction with promotions)
  • You must be logged in to your account to use a promotion code
  • For promotions with a minimum spend requirement, your order must remain at or over this amount after any returns for the discount to continue to apply
  • Codes are valid for one use per customer unless otherwise stated
  • Summer Prism takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be applied after an order has been placed
  • Sale items, including those covered by further discounts, can only be returned for store credit (in the absence of any fault)
  • Items marked Final Sale, or purchased from an edit or promotion that specifies products as Final Sale, cannot be returned (in the absence of any fault)
  • A full-priced item purchased with a promotional discount does not qualify as a sale product unless otherwise specified in the conditions of the offer
  • Summer Prism reserves the right to end any promotions, sales or discount offers at any time

 

Please contact our Customer Care team at hello@summerprism.com if you have any further enquiries regarding a promotion.

These conditions exclude items that are incorrect or faulty. If you believe there is a problem with your order, please contact hello@summerprism.com for assistance before returning your items.

 

SHIPPING

By placing an order with Summer Prism, you are responsible for original shipping charges, all applicable custom and duty import fees and the cost of return shipping back to Summer Prism. This also applies to any shipments that are refused by you at delivery.

Orders for customers in the USA and around the world are shipped from Singapore. This means faster delivery across the globe for you!

SINGAPORE - Free Standard Delivery via Speedpost standard Trackable Shipping Order

REST OF THE WORLD* - Free Standard International Delivery via DHL Trackable Shipping Order

Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied, and shipping costs are non-refundable. 

Orders require a signature upon delivery. If you choose to issue the courier with Authority to Leave so that the parcel may be delivered without a signature, Summer Prism is not liable for any loss or theft of your order.

 

* EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

* Middle East territories and regions (Flat Shipping rate +$50 USD): Bahrain, Cyprus, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Oman, Palestine, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates, Yemen.

* African countries (Flat Shipping rate +$50 USD): Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of Congo, Republic of Congo, Cote D’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritria, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe.

 

DISPATCH + DELIVERY

Your Summer Prism order will be dispatched within 1-2 business days.

By placing an order with Summer Prism, you are responsible for original shipping charges, all applicable custom and duty import fees, and the cost of return shipping back to Summer Prism. This also applies to any shipments that are refused by you at delivery.

Once your order has been dispatched, we will send you email updates about its progress so you know exactly when to expect it. Orders with a value of $800 or higher may be split into two shipments, and a tracking number for each shipment will be sent.

Your order needs a signature upon delivery, so if there is no one around to receive it the courier will leave a missed delivery card.  You can then organise for your order to be re-delivered whenever it suits you! If you choose to issue the courier with Authority to Leave so that the parcel may be delivered without a signature, Summer Prism is no longer liable for your order.

If you live in a remote area, your parcel may be forwarded onto a local courier service. This will appear on your tracking as a delivery event, and the order should be successfully delivered to you within 24 hours.

  

EMAIL MARKETING

For the subscription and receiving of emails, we follow the opt in/out policy. If you wish to opt out of receiving emails from us, please click the unsubscribe link included in every message. If you are having trouble unsubscribing, please do not hesitate to contact us at hello@summerprism.com. Offers advertised in emails are available online only.

 

IMAGES

All product images seen on www.summerprism.com are copyright of Summer Prism and under no circumstances available for use by other entities without express written consent from Summer Prism. The same applies for all Summer Prism social media platforms.

For all enquiries regarding these images please contact noel@summerprism.com.

 

CUSTOMER CARE

Need help? Email us at hello@summerprism.com

 

PRIVACY

Summer Prism is committed to protecting the personal information you provide to us. We will only use your personal information in order to provide a service to you. We will not share or sell this personal information with any other organizations. However, we may disclose personal information to our service providers who assist in providing a service such as delivery or customs.

We will only use your personal information for the purpose it was intended and to provide you with information about Summer Prism related services that we believe you may be interested in. If you no longer wish to receive any information or correspondence from us, please unsubscribe from our email service using the unsubscribe link or email hello@summerprism.com

 

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